Reviews

Based on 541 reviews
74%
(400)
16%
(88)
4%
(22)
2%
(12)
4%
(19)
Best versatile work bag

I received this bag as gift for Xmas in 2019 when it was Fact and Fiction and it is hands down the best work bag. It’s not bulky but there is so much room. The leather look makes the bag timeless and chic. Do not hesitate to buy this. I use this everyday and often have to carry a laptop and the bag never feels heavy on the back. Best present ❤️

A
Charli Quilted Backpack + Changing Mat
A.P.
So stylish!

I bought this bag after looking for something classic and timeless. I didn’t want something standard and made of horrible material, something practical yet not as typically mumsy! This bag ticks all the boxes, completely in love.

Many thanks Amy, we are super glad you like your Charli! Don't forget to tag us in your photos on social!

J
Sophia Tote Black
J.P.
Just Perfect!

Exactly what I wanted. It's just beautiful and I'm so happy with it! Due Super quick delivery too.

Hi Jenny, yay! This makes us very happy :) Thank you for taking the time to leave us a review.

C
Charli Backpack Smoke
C.B.
Dream commute bag

Love it se useful for work commuting with shoe slot, laptop slot, water bottle slow can also fit lunch and looks smart and sleek.

Thank you Camilla! Really pleased you like your Charli!

N
Sophia Tote Black
N.K.
N/A

N/A

Thank you for the review Nicole, we appreciate it!

Great backpack

The customer service I received was fantastic.
I’m so pleased I can finally get rid of my old sports bag and now have a chic backpack to take to work which will hold my shoes, lunch and laptop.

Hi Vicki, thanks for taking the time to leave a review, we hope you are loving your new backpack!

D
Charli Quilted Backpack
D.K.
On changes in Charli Quilt design

Purchased my first Charli Quilt in 2017 and used it daily to work (heavily with laptop plus gym gear) for 2.5 years before having to replace it. It was solidly my favourite bag ever as it housed everything so effectively and chicly:) This updated version swaps out the vegan leather side panels for fabric, which is the same as the quilted front panel. IMO, while I preferred the aesthetic of the earlier version, this makes the bag lighter and more durable. I'm glad to note that the straps have a better adjustable length!

However, I was bummed to see that the hidden side pocket on the left was no longer included in this new design (I used to put my keys and bus card there where I could reach them without swinging my bag around). The size of the bag has become more compact, but in turn this has resulted in a smaller bottle capacity (the height might be the same but the space allowance seems to be smaller as I have trouble fitting my bottle in).

It would be great you could bring back the hidden side pocket and widen the allowance for the bottle compartment. Will be considering the Lea backpack as a next purchase:)

Hi and thanks so much for your second purchase! We will definitely take your comments on board! We are bringing back the hidden side pocket and will definitely review your other comments as well. Thank you again for sending this to us. If you want to message us info@shopfactandfiction.com, we can offer a discount on your Lea :) x

Great weekend bag

Love this bag! I was searching for ages as I wanted a “classy” weekend backpack. It’s perfect, so many compartments, it fit everything for 2 nights/3 days away plus umbrella, heels, make up etc Perfect!

Thanks so much for your review x

Stylish Bag

Great looking bag with all the space you need for nappies / bottles / clothes etc but also great as a non baby work or gym bag. However, as other reviewers have said, the strap adjusters just aren’t tight enough so loosen every time you put it on which is frustrating. Aside from this one issue it is a great bag.

Thank you so much for your review! x We'll take the comments re the handles on board.

Best backpack ever!

Super versatile bag, with multiple pockets...the pocket for trainers I also use for my umbrella when I don’t need to change shoes! It’s so comfortable to wear too-fits exactly into the small of my back, and feels light as a feather-even though I carry a LOT of stuff around with me. Easily adjustable straps, and really smooth zip fastenings. Oh..and it looks really smart too :grinning_face_with_star_eyes: it’s the bag I’ve been looking for forever-I just didn’t realise it!

Thank you so much for your review! Really pleased you like it :) x

F
Charli Backpack Smoke
F.W.
Wonderful service, very helpful and

Wonderful service, very helpful and great product.
Thank you

Thank you so much x

Stylish and practical

Really comfortable to wear, lots of space and looks great!

Thanks for your review! X

Couldn't Live Without

I brought my first Charli three years ago and wore it to death, literally. I was tossing and turning before buying another but realised that no other bag is as good so convinced myself that it was worth it. I love my bag and it goes everywhere with me and I also feel super stylish whilst wearing it. Just need another excuse to buy another one.

Thanks so much for leaving your review! We’re so glad you love your bag x

Love it

Really love my new bag, I’ve never spent so much on a bag which did give me pause for thought! However, no regrets at all. It really does fit gym gear, trainers, lunch and my work laptop in it! Very pleased and have already recommended to a friend. :blush:

Thanks so much for your review and we're so pleased you like it :) x

C
Charli Backpack Smoke
C.
LOVE IT!!!

LOVE IT!!!

Thanks so much for your review! X

O
Sophia Tote Black
O.A.
My favourite bag

I am absolutely in love with this bag. It is elegant, practical and it suits every occasion. I got this for myself as a gift for entering a swimming challenge, my thinking was that if I have my kit at all times I can just make it easy for myself to fit in a swim here and there and this has definitely worked for me. I keep a microfiber towel and and a change of clothes in the bottom compartment and all my other “grown up” things in the big compartment and can say I’ve definitely swam more than I otherwise would.
My only bits of feedback to the designers would be:
1) Please can you also stock things like wash bags so we can have a coordinated set for those of us who use these as gym bags not baby bags (although I suspect additional bags would be of use to lots of different people). I’ve found a leather one which will fit the bottom compartment but this was not without lots of trial and error. I think most people would be happy to pay extra for something they know will definitely fit... ditto for purses!

2) More notches on the crossbody strap would be welcome for those of us who are shorter.

Otherwise this bag is absolutely perfect and has become my every day handbag for the office and the pool!

Thanks Fact+Fiction I love all the compartments and how practical this bag is... I honestly could not be happier and you can tell this has been designed by a woman!

Hi and thank you so much for you review and comments! We will take these on board :satisfied: Good luck in your swimming challenge! X

A
Charli Quilted Backpack
A.J.
Love my new bag! :heart:️

My bag is so lightweight and comfortable - I can take my laptop home (with other items) and it doesn’t even feel heavy!

It would be great to have an extra pouch for an umbrella, but otherwise it’s fantastic! I would recommend for anyone who commutes every day!

Thank you so much for your comments! We’ll definitely think about how we can add another Umbrella area! Right now we use our water bottle pocket for wet brollies x

Elegant work backpack

By and large I love it. However, the shoe insert is useless. Because handy with a sewing machine, I cut out the long fabric sleeve and used the material to create two small pockets inside that zipper. MUCH more useful, since the bag didn't have enough small individual pockets for all the things I need to carry (work ID and keys, car keys, cell phone, business cards, pens, various personal items like lipstick and hair clips.) The water bottle pocket is also useless, but I haven't been able to figure out how to re-purposed that one. Overall however, very happy with overall look and functionality.

Thanks so much for your review! We’ll
Definitely take your comments on the bottom compartment into account! X

S
Sophia Tote Black
S.B.
Great

Great

Thanks for your review x

T
Charli Quilted Backpack
T.G.
It feels light and easy even with 2 laptops

I have owned this back just over a week.
As a consultant I often need to carry 2 laptops one for the client and my personal computer. This back pack can handle both laptops plus all the cords and power blocks. I use the the little shoe compartment for the cords which keeps them out of the way and fairly neat. When the box arrived I didn't think anything was in it because it was so light. This a big deal since I am carrying 2 laptops. I just got back from an overnight trip and I stuffed the bag to max capacity and it still was easy to put on and off and the straps were very comfortable. I also like the zipper design on the top of the bag and handle. I used the handle more than I thought and the zipper made it easy to have the bag open and grab the handle and move the bag. A normal backpack my stuff would flop around. Overall I really like this bag for the size and how light it is. I am 5'2 on a good day and this backpack fit me perfectly even stuffed full.

Thank you so much for your review! We’re really pleased that we’ve been able to help you streamline things :grinning: x

Fits everything, Only a tiny “could be better”

It’s a very big bag (a little bulky) but it fits trainers easily and my work laptop and lunch and could definitely fit gym clothes too. What I like is that the straps are padded and comfy and don’t dig in. The only negative is that the strap adjuster is very loose, so when you pick it up or put in on, the strap just extends again and you have to keep tightening it every time you put it on. There should be some sort of clip to stop the strap increasing in size... I wasn’t used to this before as my old bag had a buckle so was firmly fixed in one place... but all in all a very good bag.

Thanks for your review - we’re glad you love your bag! We’ll also take the feedback re the straps on board. X

N
Charli Quilted Backpack
N.W.
Best bag

Honestly the best bag I’ve had. Lots of little compartments and I’m a very organised person. This bag helps with that! Makes me feel good, and it’s very comfortable. Even when fully packed!

Thank you so much for your review :hugging::kissing_heart: really pleased you like the bag!

Awesome!

Awesome!

Thanks for your review! X

Perfect

This is my second bag from this company. My first lasted 4 years of every day use, carrying heavy books, gym kit, food etc. I love the design and I love the compartments. I need to be extremely organised and I rely on this bag heavily every day.

Thank you so much for your review and thanks for buying from us again! X

F
Charli Quilted Backpack
F.
Perfect

This bag is amazing so much room and perfect for the airport.

Thanks for your review! Glad you love the bag x