useful info

FAQs

stylish laptop bags for women

Where is my order?

If you have not received your order or you have a question, you can contact us at info@novaandkoa.com

Most UK destinations are delivered in 2-5 working days but some postcodes can take a little longer. Please note that during bank holiday periods our warehouse is closed and orders will be despatched on the next working day.

How easy it to return my order?

See our Returns policy here

What is your sustainability policy?

We are a Vegan brand.

We use natural, sustainable activated charcoal as our patented smell removing technology. 

All our range features Repreve recycled linings made from waste plastic bottles you can learn more about repreve here- https://repreve.com/ 

We have a commitment to reducing landfill through recycling and handbag donations to charitable causes, womens refuges and community projects.

What is your returns policy?

See our Returns policy here

Which bags are suitable for laptops?

All our range have laptop sleeves - please check each product for laptop sizes as they vary from style to style.

What size bottle can I fit in?

Most 500ml bottles will fit in, but please try yours as it will depend on the exact make, the shape and what else you are carrying in your bag. Be sure not to remove any labels when trying your bag in case you need to return it!

My favourite bag is out of stock?

We restock most items within a few weeks. Sign up to our newsletter to find out when they're back in, or email us at info@novandkoa.com and we'll let you know when they're available.  You can also see if we have the style you want available to pre-order.

Have a question we haven't covered here?

Use the contact form below or email us at info@novaandkoa.com.

Contact form